Shipping policy

Shipping Terms

Apex Overland works with multiple freight solutions to provide the best option possible for your shipment.  This often means the solution that best fits the circumstance evolves due to factors such as service and price in a seemingly short time span.  We cannot be certain at the time of your order what that solution is, thus the commitment we make is that at the time of your order shipping and this decision is made, you will receive an electronic communication with the tracking number and solution provided.


Shipping Damages & Claims

  • Apex Overland is not responsible for any damages or losses incurred during shipping. If a package appears to be damaged during shipping, you must contact the shipper (ex. FedEx, UPS) within 48 hours of receiving the product. At that time you will need to file a damage claim with the shipper and NOT with us.

  • Products Lost In Shipping: Apex Overland is not responsible for a package that gets lost in shipping. However, if the freight company (ex. FedEx or UPS) deems the package as lost, we will ship out a replacement of the same item. Please remember we will only ship out a replacement if the freight company claims it as lost.

  • Apex Overland will not warranty any damages caused during shipping. Failure to notify the shipping company can result in a loss or recourse to the damaged items.

  • Apex Overland is not responsible for any missing items that have been signed for by the purchaser or user. The purchaser or user must contact Apex Overland within 7 days of any shortages in shipping.

  • The customer may be required to complete an affidavit to the shipping carrier to describe the damage. Refund or exchange is only completed upon receipt of affidavit by Apex Overland so that we may work to re-cope the losses from the carrier.


Free or Discounted Shipping

  • Exclusions apply: valid within the lower 48 states, and applies to ground shipping via standard small parcel services like UPS, FedEx, and USPS. 

  • We do not offer free shipping to Military Forwarding Bases (APO, FPO or DPO addresses)

  • We do not ship big items to small P.O. Box Addresses (because it won't fit)

  • All orders that must ship LTL freight may have additional fees associated. You will be contacted if additional fees


Order Processing

Tracking numbers for orders are sent via email when your order ships.  Once you place an order with is we will process it during our regular business hours. All Online orders follow this process:

  • Awaiting Processing: We have received your order but have not processed it.

  • Processing: Your order has been reviewed and we working to get it on the way. 

    • Items with a Lead time will remain in this process until they ship.

  • Shipped: Once the product ships or we receive a tracking number from the manufacturer, we will email you the tracking number. Please note that tracking numbers will not immediately work as they must go to the local sorting warehouse before they become active. If it has been several days and the tracking number we provided doesn’t work, please contact us. Certain items drop-ship directly from the manufacturer which may extend or shorten the transit time depending on your proximity to the shipping origin. Most orders ship with no signature required so please be sure there is a secure location for the delivery driver to leave your package. 

  • Ready for Pickup: Your order is ready for pick up.

  • Canceled: If your order is determined to be fraud or is no longer available, your order will be canceled.