Refund policy

Apex Overland strives to fulfill complete customer satisfaction. In the event you are not satisfied with your products ordered through Apex Overland the following returns policy will be followed:


Refund & Exchange

  • If you are not completely satisfied with the products purchased, please contact Apex Overland for a Return Authorization Number. All items must be returned within 30 days of shipment in their original box and condition and the product must not be used, damaged, missing components or manufacturer’s documentation. We cannot accept returns of items that have been installed.

  • All valid returns will incur up to a 30% re-stocking fee (depending on product) of sale price for each item returned. All Shipping and handling costs are non-refundable.

  • Any returned item(s) or order(s) originally shipped utilizing discounted or "Free Shipping" will be refunded less the original shipping fee incurred by Apex Overland.

  • On exchange of defective products, Apex Overland will pay for shipping on the outbound replacement product only.

  • No refunds or exchanges on any special order item.


Special Order items & Items with lead time from Original Manufacturer:

  • Items that are special ordered from manufacturer, such as custom made or hard to get items are subject to a 30% restock fee as long as the manufacturer will take the item back

  • Customer is responsible for 100% of restock fee from manufacturer if applicable.

  • Items that will not be accepted back from the original manufacturer will be refunded 50% of the original sale price.

  • Items can not be returned due to unsatisfactory lead time if customer was made aware of lead time at time of order.


Defective or Missing Items

  • If you receive a defective item, the wrong item or the wrong quantity, please immediately contact Apex Overland. All claims must be made within 7 business days of receipt.


Cancelled Orders

  • Orders Cancelled immediately before processing will be refunded less 5% for payment processing fees.

  • Orders Cancelled after processing and the products have not shipped, you will charged up to a 30% restocking fee depending on the manufacturers cancellation policy, and 5% for payment processing fee.


Payment

  • Full payment of 100% must be received before any parts will ship.

  • Full payment of 100% on any labor must be received before any vehicle can be picked up.

  • By making any payment- Online checkout/invoicing/direct payment via card or cash or check/any form of paypal, customer agrees to terms and conditions.

Safety Disclosure

  • Apex Overland has no warranty offered concerning the performance of the Apex Overland products after the installation. Apex Overland is not responsible for use of its products off road or on road, quality of installation, the driving conditions or any combo of these factors. The warranty is limited to the replacement of a defective product prior to installation that Apex Overland  has deemed defective.

  • Items that have been modified or damaged during installation will not be covered under the warranty. This warranty does not include the reimbursement for shipping of the product to or from Apex Overland and does not include any costs incurred during the down time of the vehicle or any other incurred costs.  Apex Overland products are designed for off road use only. The purchaser and owner agree to the risks that can potentially result in death or serious injury while off-road. Apex Overland is not responsible or liable for any damages, injuries or deaths that could potentially result from product failure. The purchaser or owner is held responsible for all proper vehicle maintenance and is in safe operating conditions.


Product Warranties

  • A copy of the original purchase receipt is required for any warranty issues.

  • Warranty on items produced by other manufactures that are purchased through Apex Overland are warranted by the original manufacturer. Apex Overland is not responsible for any damage or issues with the items that are produced by the original manufacturer. All warranties are subject to the policies provided by the original manufacturer. Warranty does not include reimbursement for shipping of the product to or from Apex Overland  and does not include the costs incurred during the down time of the vehicle or any incurred costs.