Apex Overland strives to fulfill complete customer satisfaction. In the event you are not satisfied with your products ordered through Apex Overland the following returns policy will be followed:
Unopened products in original packaging:
All sales are final 7 business days after the customer's receipt of the product.
Unopened products in original packaging are accepted when you contact Apex Overland of the return within 7 business days of the receipt of the order. Returns may be made for refund or exchange with in-store credit.
The cost of return shipping will be the responsibility of the customer.
Returned item must be received by Apex Overland within 21 business days after the customer's receipt of the order.
Any item that is Opened/Damaged/Used/Worn will be appraised for value and that value minus 15% will be refunded.
All valid refunds will be granted minus a 15-25% re-processing fee (depending on product) of sale price for each item returned. All Shipping and handling costs are non-refundable.
Please note: if you return an item and did not originally pay shipping costs or full shipping costs, the original shipping cost incurred by Apex Overland will be deducted from your refund.
Special Order item and Items with lead time from Original Manufacture:
Items that are special ordered from manufacturer, such as custom made or hard to get items are subject to a 30% restock fee as long as the manufacturer will take the item back
Customer is responsible for 100% of restock fee from manufacturer if applicable.
Items that will not be accepted back from the original manufacturer will be refunded 50% of the original sale price.
Items can not be returned due to unsatisfactory lead time if customer was made aware of lead time at time of order.
Orders Cancelled immediately before processing will be refunded less 3% for payment processing fees.
Orders Cancelled after processing and the products have not shipped, you will charged up to a 20% restocking fee depending on the manufacturers cancellation policy, and 5% for payment processing fee.
Items Damaged in transport:
Please contact customer service for detailed instructions for refund or exchange of items damaged in shipping or transportation.
The customer may be required to complete an affidavit to the shipping carrier to describe the damage. Refund or exchange is only completed upon receipt of affidavit by Apex Overland so that we may work to re-cope the losses from the carrier.
Full payment of 100% must be received before any parts will ship.
Full payment of 100% on any labor must be received before any vehicle can be picked up.
Any disputes must be sent in to Apex Overland via contact form on ApexOverland.com with 7 days of receiving items or receiving vehicle after work.
By making any payment- Online checkout/invoicing/direct payment via card or cash or check/any form of paypal, customer agrees to terms and conditions.
• What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.
INFORMATION COLLECTION, USE, & SHARING
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
YOUR ACCESS AND CONTROL OVER YOUR INFORMATION
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites.
We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
SURVEYS & CONTESTS
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
LINKS TO OTHER WEBSITES
Apexoverland.com may contain links to third party websites or services that are not owned or controlled by Apex Overland.
Apex Overland assumes no responsibilty for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge that Apex Overland is not liable, directly or indirectly, for any damage or loss caused or alleged to be caused by in connection with use of such content, goods or services available on or through any such web sites or services.
Apex Overland reserves the right to terminate or suspend access to our service immediately without prior notice or liability, for any reason whatsoever, including if you breach the terms.
If you have any questions about these Terms, please contact us via our contact us page.
INSTALL SHOP POLICIES
Parts Deposits Required Before Ordering or Scheduling Work
We require a full parts deposit to begin the order process for your job. Typically our invoices are split into "Parts" and "Labor" fees. Parts are due at the time of sale and labor is due upon completion of work. You will be able to pay your deposit online once your estimate is converted into an invoice then emailed to you. Simply click the link in the email to pay your deposit (be sure to change the total amount due to the deposit amount). Once payment is received, all parts are then ordered. We will reach out to you once we have all of the parts for your job to schedule your work. Lead times vary.
All Vehicles Required to Be Dropped Off if work is to take more than 4 hours
All customer vehicles are required to be dropped off for the day if the work is scheduled to take more than 4 hours. We have a very small front office and we cannot fit more than 2-3 people in the front office due to the small space that we have. We're sorry for any inconveniences. Please arrange to find a ride once you drop your vehicle off. We do offer a key drop in our rear door if you wish to drop your vehicle off after-hours. We will call you or email you as soon as the work is finished.
We Do Not Install Customer Supplied Parts. If we make an exception, the rate is $150/hr
We prefer to not install any customer supplied parts. This is our company policy at Apex Overland for several reasons:
- We simply cannot provide the level of service with customer supplied parts that you deserve. We have no way to warranty a part that we didn’t procure/provide to you. We take pride in being able to provide the very best customer service in the industry by not only selling you the correct part the first time, through one of our distributor relationships, but being able to always take care of you if you have a problem in the future.
- We will not install anything Rough Country or spacer lifts of any kind, ever.
- We will not install customer supplied gears (new or used), lockers or anything internal to an axle.
- If we do make an exception to install your Customer Supplied Part, please note we will not warranty our labor on the install because the margin that we make on a part that we would have supplied to you pays for our technician's salary if we have to go back to fix an issue with a part. If you didn't buy it from us, we have no way to cover our costs. As a small business with fees and parts/material costs on the rise, we simply cannot do work for free. The labor rate for Customer Supplied Parts is $150/hour, with no discounts, no exceptions.
- Deposits will be required to hold your installation appointment. The amount is dependent on the amount of work scheduled to be completed. If you cancel your appointment, your deposit is nonrefundable.
All Work Must Be Paid in Full Before Taking Delivery of Your Vehicle
All work must be paid in full before we will turn the vehicle back over to you for pickup. We offer many ways to pay in person or online, to make payments streamlined for you. If you have a daily limit or security on your card, please contact your bank to request authorization if needed. If you cannot pay for the work, your vehicle remains in our possession as collateral until you can pay for the work performed. No Exceptions.
We Recycle ALL Old Parts Unless You Request to Have Your Parts Returned
We recycle ALL OLD parts unless you specifically request that you want your old parts returned. Due to the small size of our shop, we cannot store old bumpers, wheels, tires, suspension parts on your behalf. Once the new parts are installed, all old parts are taken behind our building to our recycling pile for pickup every week.
All Custom Product Sales Are Final
Due to the custom nature of our business, once a custom product is ordered through us at Apex Overland, we cannot return the part or product. All custom sales are final. We can refund labor if you decide to go a different direction, but all parts or products that are purchased on your behalf will be delivered to you at our shop regardless if you have the products installed with us or not. If we are able to make an exception and return your parts, there will be restocking fees. Shipping fees (vary) and credit card processing fees (3%) are not refundable.
For Off-Road Use Only
The work we perform on any vehicle is for off-road use only. We are not responsible for any modification that we perform on your vehicle that causes a failure of NC state inspection or any other state inspection. By approving the work we are to perform on your vehicle you understand that it is your responsibility to comply with all local, state and federal laws regarding vehicle safety.
Apex Overland offers a 30 day parts and labor warranty for all parts installed by Apex Overland.
Manufacturer's warranties on their parts vary. Apex Overland will not warranty any part not purchased with Apex Overland, or is customer supplied.
Apex Overland reserves the right to void any warranty expressed or implied for any condition Apex Overland seems fit.
Any vehicle or part worked on by other parties other than Apex Overland voids all Apex Overland warranties expressed or implied.
Our policies are subject to change without notice. Please refer to this page for updates on our shop policies.