©2019 by Apex Overland.

RETURNS

Apex Overland strives to fulfill complete customer satisfaction. In the event you are not satisfied with your products ordered through Apex Overland the following returns policy will be followed:

  • Unopened products in original packaging:

    • All sales are final 7 business days after the customer's receipt of the product.

    • Unopened products in original packaging are accepted when you contact Apex Overland of the return within 7 business days of the receipt of the order. Returns may be made for refund or exchange with in-store credit.

    • The cost of return shipping will be the responsibility of the customer.

    • Returned item must be received by Apex Overland within 21 business days after the customer's receipt of the order.

    • Any item that is Opened/Damaged/Used/Worn will be appraised for value and that value minus 15% will be refunded.

    • All valid refunds will be granted minus a 15% re-processing fee of sale price for each item returned. Shipping and handling costs are non-refundable.

  • Special Order item and Items with lead time from Original Manufacture:

    • Items that are special ordered from manufacturer, such as custom made or hard to get items are subject to a 30% restock fee as long as the manufacturer will take the item back

    • Customer is responsible for 100% of restock fee from manufacturer if applicable.

    • Items that will not be accepted back from the original manufacturer will be refunded 50% of the original sale price.

    • Items can not be returned due to unsatisfactory lead time if customer was made aware of lead time at time of order.

  • Items in transit to their destination:

    • Customer is responsible for 100% of redirecting fee from manufacturer if item is in transit to Apex Overland or to the customer.

  • Items incorrectly ordered by the customer:

    • Apex Overland reserves the right to refuse returns on items ordered by the customer that do not fit their application.

    • Items from different manufacturers may or may not work with each other. Check with manufacturers accordingly.

    • Apex Overland reserves the right to refuse returns if customer purchased the item(s) to "test fit" or "try out" the item(s) on their vehicle.

  • Items Damaged in transport:

    • Please contact customer service for detailed instructions for refund or exchange of items damaged in shipping or transportation.

    • The customer may be required to complete an affidavit to the shipping carrier to describe the damage. Refund or exchange is only completed upon receipt of affidavit by Apex Overland so that we may work to re-cope the losses from the carrier.

  • Installation​​

    • Apex Overland offers a 30 day parts and labor warranty for all parts installed by Apex Overland.

    • Apex Overland will not warranty ​any part not purchased with Apex Overland.

    • Apex Overland reserves the right to void any warranty expressed or implied for any condition Apex Overland seems fit.

    • Any vehicle or part worked on by other parties other than Apex Overland voids all Apex Overland warranties expressed or implied.

  • Payment

    • Full payment of 100% must be received before any parts will ship​.

    • Full payment of 100% on any labor must be received before any vehicle can be picked up.

  • Disputes

    • Any disputes must be sent in to Apex Overland via contact form on ApexOverland.com with 7 days of receiving ​items or receiving vehicle after work.

    • By making any payment- Online checkout/invoicing/direct payment via card or cash or check/any form of paypal, customer agrees to terms and conditions.

 

PRIVACY

This privacy policy discloses the privacy practices for apexoverland.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

• What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

• What choices are available to you regarding the use of your data.

• The security procedures in place to protect the misuse of your information.

• How you can correct any inaccuracies in the information.

 

INFORMATION COLLECTION, USE, & SHARING
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

ORDERS
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

 

YOUR ACCESS AND CONTROL OVER YOUR INFORMATION
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

 

SECURITY
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

LINKS
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites.

We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

SURVEYS & CONTESTS
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

 

UPDATES

Our Privacy Policy may change from time to time and all updates will be posted on this page.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately.

TERMS

Thank you for considering Apex Overland (dba Apex Overland) to fulfill your overlanding needs. Please read these Terms & Conditions carefully before using apexoverland.com. These terms may be updated by Apex Overland without specific notice. Apex Overland provides service to you subject to the following items, and apply to all users of the Website, including users who contribute ideas, information, materials, or services to our website. By using or visiting the Apex Overland website you agree to these terms of service and our privacy policy. Apex Overland will not be liable for any loss or damage arising from your failure to comply with these terms of service.

PURCHASES

if you purchase any product or service made available through Apex Overland you may be asked to supply certain information relevant to your purchase including, without limitaion, your contact information, payment information, and how this information is used is more detailed in our privacy policy.

LINKS TO OTHER WEBSITES

Apexoverland.com may contain links to third party websites or services that are not owned or controlled by Apex Overland.

Apex Overland assumes no responsibilty for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge that Apex Overland is not liable, directly or indirectly, for any damage or loss caused or alleged to be caused by in connection with use of such content, goods or services available on or through any such web sites or services.

TERMINATION

Apex Overland reserves the right to terminate or suspend access to our service immediately without prior notice or liability, for any reason whatsoever, including if you breach the terms.

CONTACT US

If you have any questions about these Terms, please contact us via our contact us page.